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Insuring America’s Heroes for Almost A Century

About Provident

In 1902, Provident began serving its community’s insurance needs as an independent insurance agency. Then in 1928, Provident started serving volunteer fire departments with our first blanket Accident & Health insurance policy to protect the financial livelihood of volunteer firefighters. Come 1962, we further expanded this coverage for volunteer firefighters to include Heart & Illness related coverage and have continued over the years to be a pioneer and leader in developing insurance benefits.

Today, we provide bespoke coverages for paid and volunteer firefighters, EMS providers, municipal entities, and law enforcement. Our product catalogue includes the following insurances: FirePlus (Property & Casualty), Accident & Health, 24-Hour Accidental Death & Dismemberment, Group Term Life, Critical Illness (Group Cancer), and a First Responder Assistance Program (FRAP).

In addition, we’ve extended our expertise and experience to offer Special Risks benefit plans and coverages to various participant groups. We offer products for: volunteer groups; nonprofit organizations, associations, and affinity groups; youth and adult amateur sports organizations; youth and adult activities groups; camps, clinics, and conferences; day care centers; municipal and nonprofit boards.

We are committed to continually providing the superior customer service for which we have gained a national reputation. Whether it is assisting an insurance broker or working with a new client, you will experience this superior customer service from each member of our staff.


Mission Statement

Fueled by a passion to glorify God through impactful interactions, we provide specialized insurance coverage for first responders, public servants, volunteer groups, and community groups through insurance programs delivered by service that extends beyond meeting the core business needs of our policyholders and broker partners.

How?

Our mission as an independent, specialized insurance program administrator and Third-Party Administrator (TPA) is accomplished by striving daily to be servant-minded, humble, hard-working, and playful at every level of engagement to impact the lives of our customers. Our policyholders and brokers are valued, entrusted partners to our Provident team, and we look forward to every opportunity to positively influence the way business is handled through experience, feedback, and innovation. We strive to provide a culture where God’s people flourish through exercising their skills and gifts in His service and believe that we succeed and learn best when each of us applies our strengths as valued members at Provident.

Our Values

Our core values guide our actions to achieve our mission.

  • Customer Focus: We value our customers by listening, caring, understanding, and meeting their specific needs.
  • Valuing Colleagues: We value our colleagues and their unique giftedness as they help further our company’s mission.
  • Integrity: We conduct business with the utmost integrity at all times.
  • Purpose-Driven: We believe our work serves a greater purpose beyond providing excellent insurance products and claims service.
  • Accountability: We strive to always do what is right, holding ourselves accountable for every end result.
  • Humility: We as a Provident team seek to act with humility in everything that we do.
  • Transparency: We believe in being transparent in our business relationships to achieve positive experiences and results.
  • Play: We find joy in our work and foster a culture rich with genuine laughter, friendships, and fun.


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